Privacy Policy

What this is

myadvocate.bot is a service operated by Hangar Hangar, LLC. It is a Chrome extension and accompanying web application that acts as an AI advocate inside customer-support chat widgets on behalf of its users. This page describes the data we collect, how we use it, and who else it touches.

What we collect

• Account identity: your email address and authentication state collected at sign-up.
• Conversation content: the text of customer-support chats the advocate runs on your behalf, including your initial request, the support agent's replies, and the advocate's responses.
• Page context: when you point the advocate at a support chat, we capture the URL of the page and DOM snippets that identify the chat widget so the extension can attach to it.
• Optional personal information: name, address, account numbers, or other PII you choose to give the advocate. This data is stored encrypted in the extension's local vault on your machine and is never sent to our servers in cleartext.
• Approximate location: an IP-based country/region lookup (via ipapi.co) used to localize the advocate's tone — for example, currency or regional terminology.

Who else touches this data

• Clerk — handles authentication and session management. Receives your email and authentication tokens.
• Convex — our backend database and serverless function host. Stores conversation content, session metadata, and account records.
• OpenAI — runs the AI advocate, intake, and triage models. Receives conversation content needed to generate responses.
• Jina— provides web search for the advocate's research tool. Receives only the search query, never your account details.
• Resend — sends transactional email (e.g., password resets). Receives your email address.

What we do not do

• We do not sell your data.
• We do not share your data with third parties for purposes unrelated to running the advocate on your behalf.
• We do not use your conversation content to train models we own.

How to delete your data

Email us from the address associated with your account and ask for deletion. We will remove your account, sessions, and conversation history within 30 days.

To clear the extension's local vault, open the side panel, go to Settings, and click "Clear local data" — or uninstall the extension, which deletes its local storage entirely.